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OUR POLICIES

Hours of Operation:
The Spa is open 7 days a week 9:00 am - 6.00 pm (till late evening for residents)

Reservations:
Reservations must be made with a credit card. We strongly recommend that spa services are booked prior to arrival. Please contact us to book an appointment. Spa services are subject to availability. In certain instances our fee schedule may change prior to your arrival. If you are concerned about a price increase please confirm prices while booking your appointments.

Cancellation Policy:
 
Individual treatment appointments:
 
Please try to arrive†10 to†15 minutes prior to your treatment as†this†time is needed to sign-in. †If you arrive late for your appointment we may not be able to extend your appointed treatment time.† A 48 hour notice is required to cancel any†individual†treatment.† Guests are responsible for the entire service†value for no-shows or cancellations with less than†48 hours notice, and bookings must be secured by a valid credit card.†
 
Day Spa and Resident Guests
 
Due to our low capacity of residential guests and highly personalised service and staff schedule we must†adhere to†a strict cancellation policy.† All bookings must be secured by†a 50% deposit via Visa, Mastercard or Amex.† Cancellations will be subject to the following charges :-†
 
Cancellations†with less than 7 days†notice†will forfeit the entire deposit.†
Cacellations with more than 7 days notice are subject to a $50 administration fee, and the remaining value of the deposit will be sent to you as a gift certificate valid for one year.
 
You will be billed at the end of your stay† for the remaining value of services received.† No gratuity nor service charge will be added to your bill.† We accept Cash, Visa, MasterCard, Interac, American Express, Travellerís Cheques, Spa Finder,†Spas Ontario, and†Elemental Embrace gift†certificates.†

Gift Certificates:
Gift Certificates are non-refundable. Any remaining value from a gift certificate will be kept on the gift certificate.
For information please contact us.

Refunds & Exchanges:
There are no refunds on products or gift certificates.

Our Staff:
We cannot guarantee requests for male vs. female therapists. However, we will make every attempt to honour your preference.

 Gratuities:
Gratuities are not included in our prices and leaving gratuities for work well done is always appreciated, but of course, optional. Most tips range from 10%-15% of the price of the service provided. Guests wishing to tip may do so at our front desk.

What to wear?
The robe and slippers we provide are appropriate spa attire. You should however wear what makes you feel most relaxed, the point is to be comfortable! Please note that these items are 'on loan' to you during your visit. If a bathing suit is preferred for use in the saunas and hot tub, please remember to bring yours along. Loose clothing is suggested for yoga and meditation sessions Our therapists are trained to keep you properly draped throughout the treatment, respecting your privacy at all times.

 Products Used:
We use mostly natural products and are associated with Laboratorie Dr Renaud products Please advise your therapists of any allergies, prescription drug use, pregnancy, or medical conditions prior to all treatments.

Children:
Children under the age of 15 are not allowed into the spa. However Ayurvedic treatments can be performed on children with parental supervision.

The Spa Environment:
To ensure a tranquil and relaxed environment for all of our guests, we request that you please leave your pagers and cellular phones turned off while in The Spa

Smoking:
We are a non-smoking facility.

Lost, stolen or damaged property:
Elemental Embrace is not responsible for any lost, stolen or damaged items at the spa or belonging to other guests. There will be a charge for any lost, stolen or damaged property.


 
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